Terms and Conditions:
The Terms & Conditions apply to the use of this Website as well as all transactions conducted through the site and our location
All notices from Naturelle To You may be posted on our Website and will be considered delivered within thirty (30) days after posting. Notices from You to Naturelle will be made either by e-mail, sent to the address we provide on our Website or sent by first class mail to our address at:
6380 Tomken Road Unit 1, Mississauga, ON, L5T 1Z9
Naturelle Delivery shall be deemed to have been made by You to Naturelle five (10) days after the date sent
The content appearing on this Website is the property of:
Naturelle Copyright © 2011-2021 Naturelle All rights reserved. All users, are authorized just to view, copy, & Print, distribute documents on Naturelle's Website as long as (1) the documentation is used for informational purposes only, & (2) any copy of the documentation (or part thereof) includes the following copyright notice: Copyright © 2016 Naturelle. All rights reserved.
All Naturelle organic beds are certified as 100% Organic Latex latex;
* EU Organic Certificate
All certifications are held by
Latex Green View Certifications
Naturelle's brands, including Latex Green, ECO & Ashton lane, products, and names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of the product(s) by Naturelle. Nothing contained herein shall be interpreted as presenting by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or additional intellectual property right of Naturelle
Use Of Site
Our site may contain other proprietary warnings & copyright information. The terms of which must be recognized and followed. Data on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Naturelle and its subsidiaries reserve the right to refuse service, terminate accounts, and cancel orders in its discretion, including, without limitation, if Naturelle believes that customer conduct violates applicable law or is harmful to the interests of Naturelle and its subsidiaries.
Naturelle does not share any information with any 3rd party Company. All your information is held private.
Shipping & Delivery
At this time, Naturelle ships merchandise to locations within Canada & United States. Requests for delivery to any other international locations must be made by e-mail to The risk of loss of all merchandise ordered on our Website passes to the shipping company / Carrier.
When the merchandise is delivered and accepted by the client only then does the consumer become liable. All shipments are made using regular ground service and will be shipped within 7-10 Days. Special orders and custom orders including adjustable beds and or multiple orders can take up to 3-4 weeks to process.
if you would like to know when your bed should be expected please contact us directly at. Toll Free 1-800-914-4690
When placing an order on line, The default time line is 7-10 days. but this can vary, for clarification please contact our office prior to placing your order if you require your purchase sooner..
Clearance, Price merchandise or Custom mattresses
Due to the individual custom nature of these products; A 25% restocking fee will apply to all orders including Custom cancelled orders not used still in packaging only
Custom ordered / Special Sized or sale price mattresses are not returnable for refund and do not apply to the comfort guarantee.
EXPEDITED SHIPPING IS AVAILABLE: Please allow 7-10 Days for delivery across Canada and the USA, there can be delays with delivery services up to 15-20 days depending on carrier.
Final Sale price includes all applicable state and local sales tax.
All information and content on this server are presented "as is" with no guarantee of any kind, either express or suggested, including but not limited to the implied warranties of merchantability, suitability for a particular purpose, including non-infringement. Any guarantee that is given in connection with any of the products can be seen on the
The references and descriptions of goods within the Web site materials are presented "as is" without any guarantee of any sort, either express or implied. Naturelle is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Naturelle.
The inclusion of material on this server does not imply any endorsement by Naturelle, which makes no warranty of any kind on the topic matter of the server materials advertised.
A possibility exists that the server materials can include errors. Additionally, the plausibility exists that unauthorized additions, deletions, & changes can be done by third parties to the server materials. Although Naturelle attempts to ensure the integrity and accurateness of the server materials, it makes no promises about their correctness or accuracy. Before relying on any description made in all of the server materials, check with the merchant of the product to ensure that the information you are relying upon is accurate.
proper foundations include Boxspring, Foundation, Slats and plywood basis
Naturelle's goal is for you to get the best night’s sleep imaginable. We are certain that you will enjoy your Naturelle purchase,
returns can be requested under certain conditions. Please follow the return instruction below that applies to your particular situation.
1. Returning goods that are damaged when received.
If upon delivery you see that not only is the carton torn but you know that the merchandise within is damaged, please refuse delivery. If the goods have been left at your door or you just opened the outer package and found the product's damaged
call us immediately (No Later than 24 hours)
at 1-800-914-4690 for directions to process your replacement order.
All items for return must be in original packaging, if you need to re package for return shipments please contact Naturelle with the box dimensions and we will forward you the return slip,
Please note: we can not send return labels without clients cooperation.
2. Returning an unopened product.
If you are returning a product that is not damaged but still in the unopened original packing you must obtain an authorization number (RAN). CONTACT (within 24 Hours of delivery), contact us at and receive your return shipping authorization number, proof of purchase is required. Please provide your order number, purchase order number or invoice number. Only authorized returns will be accepted, so please contact us before sending back items to ensure proper credit. RMA number must be on the outside of all carton's otherwise item will be refused. Customers are responsible for all freight & shipping charges on returned goods and can choose the shipper of your choice to return products. Once we receive & inspect the return, a NO Refund / credit only will be issued for the product less the 20% Restocking fee's; freight fees are not refundable.
3. Comfort Guarantee:
Our Comfort Guarantee allows you to try our mattresses in your home for 90 Nights you can upgrade or exchange the latex components ( NOT outer cover )
including the Latex core & or Latex topper for another firmness.
Due to Covid all purchases made in 2020- 2021 the Customer is NOT responsible for any freight & shipping charges. Naturelle is offering 2 way Free shipping charges across canada only
If you are located outside of southern Ontario, it's the customer's responsibility to assist with the return of the products, Which Means The items must be returned in original plastic packaging, and in as new condition.
If items have been damaged in any way including, water, stained, torn, or dirty the items will be refused and will void the comfort guarantee at which time the client will be charged the full value of the item. Also the client will be responsible for all items not returned. (Delivery charges not included )
This Guarantee is within Canada Only. there are NO REFUNDS using the comfort guarantee,. it is an exchange only service.
4. Returning product's deemed to be faulty.(must be reported within 24 Hours of receiving) If you conclude that the product you received is defective,
please e-mail us at
declaring the particular reasons you consider your product damaged, including images of the defect. Other instructions or actions including Proof of purchase may be requested by our claims department. Upon receiving all the requested information, your request will be assessed. Only approved returns will be accepted and our RMA number need's to be on outside of all carton(s), or item(s) will be refused at our warehouse,
5.Cancellation following the order has shipped:
If you attempt to cancel your order, but your order has already been shipped or Delivered to you or is ready to ship, or if you refuse delivery, you will be subject to a 20% restocking fee.
Please Note: Any merchandise returned without following the above instructions completely, or products returned dirty, stained or Soiled, or not in there original packaging will be refused or denied, and NO credit will be refunded.
6. Items which are NOT REFUNDABLE
Due to Sanitary and Health reasons, All Sales are final. No refunds, by continuing with your order you agree to our terms and conditions. Which include All Hospital beds, ICU, Hospital bed and Mattresses, Pillows, Mattress Protectors, Latex Toppers, Sheet Sets. And Mattress outer cover, Clearance priced merchandise.
Natural Latex Sources;
All Our Natural Latex Rubber is sourced from, our partners in Sri Lanka,( Latex Green pvt) We only use 100% Organic Latex rubber in our mattresses, The finished mattresses are made in Canada.
Customer service is available as defined on the Contact Us page of this Web site.
VOID WHERE PROHIBITED:
Although the information on this Website is accessible worldwide, not all products or services discussed on this Web site are available to all persons or in all geographic locations or jurisdictions. Naturelle & the retailers each reserve the right to restrict the provision of their products or services to any person, geographic region, or jurisdiction, limit the amounts of any goods or services that they provide. Any offer for any goods or service made in the materials on this Website is void where prohibited.
Retail COUPONS & OFFERS:
Coupons and Special Offers for Naturelle products cannot be combined on orders made on the Naturelle website. Discount vouchers offering free items can only be used by Customers who have already made their mattress purchase and as a token of our appreciation these vouchers can not be redeemed by clients who have not purchased a Mattress. To use the coupon make your purchase online and then return and make another purchase entering the discount code to receive the discount or Free items. Limit 1 Per Household, Coupon Discount Codes have no monetary value and are not redeemable for cash, Mattresses purchased using a Discount Coupon while On Sale are Not eligible for our 90 day comfort Guarantee policy.
$500 Coupon Vouchers value depending on side of mattress purchased.
Queen = $400.
King = $500.
All voucher coupons & sales priced merchandise, All sales are final...
Both parties agree that in a case of litigation, the dispute shall be addressed in the courts of the city of Mississauga, in the province of Ontario, Canada.
The Terms and Conditions constitute the entire agreement between you and Naturelle on this Web site. The Terms and Contingencies replace all prior or communications & proposals, whether electronic, oral or written between you and Naturelle on this Web site. No modification of the Terms & Conditions shall be effective unless it is approved through Naturelle. If the stipulation of the Terms & Condition's is found to be contrary to the law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
All Mattresses are made and developed in Canada
Terms & Conditions Policy: Effective May, 9th, 2015
Copyright © 2015 by Naturelle